Testimonials

What our customers say

“Yesterday Tuesday 29th June we had our new fire installed by James and Rhys. I would like to say a big thank you to you both for your kindness and you were both very respectful in our home. My husband has cancer. The fire was installed with no mess it was a pleasure to have you both working in our home. You are a credit to your company also when we started this procedure we had Michael here to pick our fire and give a price again very helpful and respectful there was no pushing just help. Mr Coles you should be very proud of your workers they are a credit to your company. Thank you all again.” June 2021

“Further to my call yesterday we just wanted to let you know that we are absolutely thrilled with the work that has been carried out in installing our new wood burning stove. We knew living in a 300 hundred year old property that it was going to be a messy job, however the 2 guys who installed were very diligent in ensuring that there was the least amount of mess possible. They were very efficient, knowledgeable and super professional. Plus they were 2 very polite and well-mannered young men. Both are a credit to your company. The end result we are really pleased with and would have no hesitation in recommending your company to others. Well done Coles for Fires.” June 2021

“May I take this opportunity to say that Coles’ communications have been excellent. The guys that installed the flue were very professional and polite so great job all round.” June 2021

“I would like to record my sincere appreciation for your firm’s excellent work and service, which has been exemplary.  I wish we could see it more like elsewhere.” May 2021

“Just a short note to say how impressed we have been with the service we have received from Coles for Fires.  From when we visited your showroom a few weeks ago, to our telephone conversations with your office, the site survey with Michael through to the installation of our gas fire yesterday by your Gas Safe engineers, everyone has been pleasant, polite, helpful and professional.  We are very pleased with our new fire and we’re grateful that your company made the whole process so straightforward for us.  Thank you.” May 2021

“Thank you – the fire is brilliant – I love it! And everyone from Coles has been lovely and helpful. I wouldn’t hesitate to recommend you to anyone. Thanks again.” April 2021

“Your two engineers have just left our property after removing an old gas fire plus the surrounding fireplace and hearth and completing the preparation work for the installation of our new electric fire in a couple of weeks time. We would like to let you know that we were hugely impressed by the service they provided. Not only did they complete the job, which even at the stage looks amazing, but they also identified two serious faults with our gas supply. The first being the master gas isolation valve which even when turned off was still allowing gas to enter the property and, on our behalf, they made the call to the emergency number and a Cadent engineer arrived quickly to rectify the problem. The second was they identified we had a gas leak within the property which turned out to be the gas supply to our kitchen hob, this has been subsequently fixed but as you can appreciate both of these could of had serious, if not fatal, consequences. We felt it was only right to let you know how impressed we were and hope you can pass our thanks to the two engineers involved.” May 2021

“We are are so pleased with our wood burner. We love it. The whole process went so smoothly, thank you to everyone involved from show room to installation we were really impressed and would definitely recommend Coles.” October 2020

“I have just had Mrs Nightingale on the phone, she is an elderly lady and wants to leave a testimonial for the website – she had a new fire installed by James and Aaron and is absolutely over the moon with what they have done and her new fire. She is so pleased!” October 2020

“Your engineers have just finished installing our Gazco inset gas fire and we wanted to let you know how pleased we are with the work carried out over the last 2 days. The team you sent were all very polite, they worked conscientiously and professionally and considering the job, were amazingly tidy. All of which my wife and I really appreciated. Finally, the fire looks great and it’s a pleasure to find a company that goes about its business in such a competent manner.” September 2020

“Love the fire thank you and look forward to using it in the winter months. Great service as always.” August 2020

“Very happy with prompt service and fast efficient installation of our fire. Would recommend, thank you.” August 2020

“Received a brilliant service. Installation guys were very thoughtful and understanding as my husband unwell. Highly recommended – thank you!” July 2020

“Great service, very happy with the timescale, very prompt and would highly recommend.” July 2020

“Received a brilliant service from the office at Coles for Fires and from the 2 installation guys. Very efficient and professional and would highly recommend.” July 2020

“The guys really cleaned up after themselves, took all the rubbish away and were really helpful – so happy, thank you.” July 2020

“Thank you, we are very happy with the fire and all the work done to install.” July 2020

“I just wanted to thank everyone involved in a fabulous, speedy resolution to my fireplace conundrum! I set Coles for Fires the challenge of finding a method to install a gas stove which was far from straightforward and they took the challenge and the results are superb. Thank you so much for delivering the fireplace that I wanted quickly, easily, and beautifully.” July 2020

“I am delighted with the fire it looks brilliant.  In these difficult times I am grateful for the thoughtfulness of the social distancing which the engineer adhered to.  He did a brilliant job and left everything so clean and tidy.  Gold star for this man.” July 2020

“Please pass on our thanks to Matt & Carl for their excellent installation work & their attitude – it was a pleasure to have them in our home. Also, please pass on our thanks to Michael for his advice and for helping us through the project.” July 2020

“Thank you so much to Jody & Martin. They have done a brilliant job.” June 2020

“I am really happy with my new fire. Thank you to all at Coles For Fires for making this happen.” June 2020

“We just wanted to say a very big “thankyou” to you, James and Jodie for all the hard work you did installing our gas fire.  Your work was excellent and everywhere looks pristine after all your efforts.  As for the fire we are absolutely delighted with it – it has exceeded all our hopes and expectations and we really like its natural appearance and enjoyed its wonderful warmth !  Thank you so much.  We would happily recommend you.” June 2020

“I am very pleased with the look of the fireplace. Thank you Coles For Fires.” June 2020

“Many thanks for getting my fire working again! Please convey my thanks to your team that helped – they were brilliant!” May 2020

“We’re very much enjoying the burner, thanks to all involved for their trouble.” May 2020

“I wish to place on record the sincere thanks of all the family for the help rendered to Coles For Fires (especially Michael) for the assistance you gave to help fix the gas fire of my mother.  My mum’s fire was under manufacturer’s warranty, but we were unable to get them to help us in any way – despite all of our best efforts to make contact with them. You will also remember that we were unable to get the fire to light under any circumstances.  Mum relies on that fire as her sole source of heating and especially given to her health, it would not be an exaggeration to say that without it, she is lost.  However, having contacted Michael, he did more in 30 minutes than anything the manufacturer had done in the best part of 3 days.  Michael you were fantastic.  Thank you.  You calmly listened to the problem, offered help and advice, checked out one or two bits of information on the phone and called back within minutes of the initial call to say someone will be at the address within the hour.  Now that phrase is often used as a ‘fob off’ to get a complainant off ones back.  However, in your case, your word (and that phrase in particular) was definitely your bond.  Well within the hour an engineer turned up at my Mum’s, checked things over, offered support, identified the cause of the problem – and most important of all – sorted it out.  What can we say, but thank you! And, thank you again from the bottom of our hearts.” May 2020

“Wow, thank you for all your help.  That was above and beyond.  Extremely grateful.” April 2020

“Coles For Fires prides itself as being a local company that identifies with its customers.  We have used you for many years as our ‘go to’ company for fire supplies and our experience of you in this case more than justifies why we hold you in such high regard.  You have been absolutely brilliant and I have nothing but praise for you.  I cannot speak highly enough of you – and of Michael in particular.  Once again, thank you.” March 2020

“Please pass our thanks on to the fitters they did an excellent job, I will be happy to recommend Coles For Fires to friends.” March 2020

“From the very start everyone has been brilliant from the surveyor to both the fitters. I’m absolutely thrilled, a super service. We were recommended by our daughter to use Coles For Fires and we’re so glad.” March 2020

“Thank you for doing such a good job on my new installation.  I am really impressed and will be showing all my friends. You were knowledgeable and gave me the right advice to help me choose the right fire. I love it. Your fitters were great too. Nice lads, very clean and polite. I am very happy”. March 2020

“Really great job on the fireplace it has made a massive difference. Thank you very much and please pass on my regards to your fitters who did a first rate job.” February 2020

“Coles fitted us in last minute which was really appreciated. Both guys who turned up were polite and got straight on with the job. Our chimney is now ready for a burner and is a definite improvement on what we had. Can’t fault the service from quote to finished product and will return for further works in the house.” February 2020

“I was really pleased with the fire and the guys were great. They were polite, clean and tidy. I will recommend you to others.” February 2020

“Can I just say that from start to finish all of your staff have been polite, helpful and just lovely. The lads yesterday took the time to explain everything to mum (aged 87) and we are delighted with your company and the work. Thank you so much, We will be recommending you wherever possible.” February 2020

“Thanks for the excellent service from start to finish.” February 2020

“Well done to the engineers they did a fantastic job. I would recommend you, you’ve done a really good job, I am very happy.” February 2020

“The guys were very nice and did a fabulous job. I will be recommending you.” February 2020

“This weekend we successfully tested both fires and we are very satisfied with the results. Please thank your team of installers who were both professional and a pleasure to have about the house.” February 2020

“Absolutely love the new surround, just what we wanted, the guys were clean and tidy and did an excellent  job, we are so pleased.” February 2020

“Thank you for the excellent service and product, much appreciated.” February 2020

“Thanks very much. Excellent job, ll be using your company to sweep both chimneys both twice a year.” January 2020

“We were really impressed with the engineers & fitting. I will be recommending.” January 2020

“The fire looks great, lovely and the fitters were just brilliant.” January 2020

“I just wanted to say how impressive and polite your guys were yesterday. They were lovely to deal with and very respectful. They were neat and cleared up after themselves and seem to have done a fabulous and precise job.” January 2020

Coles for Fires

We are proud to stock

Stovax
Charnwood
Flavel
Contura
Chesneys
Arada Stoves
Elgin & Hall
Gazco
Kohlangaz

Our affiliations

Gas Safe Register
Hetas Registered Installer
National Association of Chimney Sweeps